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    <title>常见问题</title>
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">1.如何下单</div>
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                下载“ 帮你跑腿”手机客户端，点击“排队”, “取送”,“代买”进行下单;
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">2.下单地址输入为什么不显示</div>
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                地址栏内只需输入“区域、小区或者大厦名字”,输入栏下方会有匹配地址显示，选择下面匹配的地址,按照提示补充详细信息就可以啦~
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">3.无法准确测量物品的体积和重量怎么办？</div>
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                如果您不方便测量，可以预估，请尽量保证体积和重量相符，具体以跑客现场确认为主；如果物品超出范围，跑客也可能会拒绝为您服务，感谢您的理解！
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">4.是否支持到付？</div>
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                通过APP下单支持支付宝、微信支付；帮你跑腿目前不支持到付。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">5.下单后，如何修改订单？</div>
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                （1）地址修改：如果订单还没有被跑客抢单，您可以取消订单重新下单；如果跑客已经抢单，您可以告知跑客订单取消。<br />
                （2）电话号码修改：如果收货人电话错误，跑客上门取货时您可以告知跑客正确的收货人电话；如果是发货人电话错误，跑客会跟下单人联系获知发货人电话。如果跑客没有抢单，您也可以取消重新下单。

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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">6.是否支持代买或垫付？</div>
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                （1）帮你跑腿不支持大额垫付；<br />
                （2）如果有跑客愿意为您服务，会在抢单后先跟下单人联系，到时您可以跟跑客详细沟通代买或垫付事宜；
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">7.订单取消及退款问题</div>
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                订单取消后会进入自动退款流程，已支付订单会退回至用户的账户余额，用户可以在我的钱包，交易记录里查看所有进出账记录。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">8.帮你跑腿服务时间</div>
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                帮你跑腿提供24小时服务，节假日正常服务，全年无休，您有需要可以随时下单；客服人员的工作时间是早8:00至晚18:00，在此期间我们全程监控您的订单，可以确保安全快速完成。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">9.如何确认取货人员一定是我的抢单跑客？</div>
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                跑客上岗会经过严格培训，要求规范操作；跑客上门取货或送货时会着工装，物品交给跑客前您可以核实确认抢单人员与服务人员是否一致；另外，跑客取货、收货都需要短信验证码，保密性、及时性很高，既环保又方便安全。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">10.关于物品包装问题</div>
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                帮你跑腿目前不提供物品包装设施（蛋糕、鲜花、贵重物品等），如递送物品需冷藏或特殊照顾的，建议您自行包装，便于跑客携带。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">11.帮你跑腿可以发外地吗</div>
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                帮你跑腿目前仅提供同城内的专人递送服务，在已经开通的城市可以提供城区范围内的服务，跨城市的服务暂时还没有开通。
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            <div class="H-flex-item H-padding-horizontal-both-10 H-font-size-16 H-padding-vertical-both-12">12.如何充值</div>
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                如需充值，请打开app点击左上角个人中心，点击充值菜单即可充值，暂不支持自定义金额充值。
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